Author Topic: Which Shipping Service to Use  (Read 606 times)

jedd

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Which Shipping Service to Use
« on: June 10, 2018, 08:02:09 AM »
Which shipping service is best for returning a pistol to Diamondback Firearms for warranty work?

Explorer3J

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Re: Which Shipping Service to Use
« Reply #1 on: June 10, 2018, 11:34:36 AM »
Are you the original owner of the gun?
DB sent me a UPS prepaid shipping label when mine had to go back for repairs.

Handguns: DB9FS, M&P22C, Sig Mosquito, M&P22, Ruger SR9, Ruger EC9S, Ruger LC9S Pro, Walther CCP
Shotgun: Rock Island Armory M5 12 Ga
Rifles: Mossberg 715T .22, Savage Mdl 64FXP .22

mr380acp

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Re: Which Shipping Service to Use
« Reply #2 on: June 10, 2018, 12:52:10 PM »
I believe that shipping a firearm must go thru an FFL

jedd

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Re: Which Shipping Service to Use
« Reply #3 on: June 10, 2018, 01:23:29 PM »
I am the original owner. I will e-mail Diamondback. When I sent a Zastava back to Century for warranty work 2-3 years ago I didn't need to go through an FFL, but maybe the rules are different now.

Explorer3J

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Re: Which Shipping Service to Use
« Reply #4 on: June 10, 2018, 08:02:15 PM »
Definitely contact them. They have always been very responsive to any emails I've sent them.
I mostly have dealt with Kimmy.

DB covered all expenses for my warranty work. Including shipping to and from.

General Inquiry Email:  info@diamondbackfirearms.com

gene814

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Re: Which Shipping Service to Use
« Reply #5 on: June 12, 2018, 07:33:39 PM »
If you are the owner you can send the gun to Diamondback. They can send it back to you, if it is the same gun.  In my case they could not fix my gun so they sent me a new one.  Since that was a new gun, they had to send it to an FFL who had to do a background check on me to give me my new gun.


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gene814

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Re: Which Shipping Service to Use
« Reply #6 on: June 12, 2018, 07:35:53 PM »
If you are the owner you can send the gun to Diamondback. They can send it back to you, if it is the same gun.  In my case they could not fix my gun so they sent me a new one.  Since that was a new gun, they had to send it to an FFL who had to do a background check on me to give me my new gun.


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I used FedEx to send my gun to Diamondback. If they send you a shipping label, it could also be UPS.


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jedd

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Re: Which Shipping Service to Use
« Reply #7 on: June 12, 2018, 07:50:21 PM »
Diamondback sent a UPS label to me yesterday. I'll try to get over to UPS tomorrow to send the package on the way. So far customer service has been very good.

 

Diamondback Firearms

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Diamondback Firearms

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