Author Topic: Please tell me these guys do stand behind their product!?!?  (Read 204 times)

Jeepthang

  • Hatchling
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  • Posts: 4
Good evening all!

I'm brand new to Diamondback.. Always been a Glock guy... In fact I sold a 42 and just bought a DB 9 gen 4 yesterday in hopes of it being the wife's new concealed carry piece. Well today, after thoroughly cleaning the pistol, and before even putting one round through it, I inserted the magazine fully loaded and the tip of the ejector arm on the rear slide block housing assembly, snapped clean off. On top of that, there was a knick in the feed ramp apparently from where they sort of halfway polished it at the factory. When I tried to set up my warranty and register it to the website that module was not even working so I couldn't you email them through there. I did however email the info address. I was in manufacturing for years so I certainly understand that every once in awhile lemon gets through. I was so excited about this weapon as it is the firearm that us Glock Geeks always wanted and never got LOL. I was pretty pissed off but remain calm and again understand things happen. Besides, this is a situation where you find out what a company is really made of and what they stand for! If I don't have resolution by the end of business Monday, it will be farewell to Diamondback forever unfortunately! Really wanted to support this company and was really really impressed with the thought and time they put into 4th gen DB9.. Seemed they really listened to their loyal customers and delivered... Just not for this new one I suppose!

Hopefully they will stand behind the product and if so I will give it a chance... But at the moment I certainly will not trust my 5 ft 95 lb wife's life to it! Was hoping u guys could reassure me I suppose lol! Hope everyone is doing well and have a great weekend!

Guess maybe I'm doomed to overpay for Glocks forever! Or is it overpaying.. Hmmmmmm. 😕

Some pics....

20190719_211859.jpgPlease tell me these guys do stand behind their product!?!?
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20190719_211640.jpgPlease tell me these guys do stand behind their product!?!?
* 20190719_211640.jpg (3491.56 kB . 1960x4032 - viewed 161 times)

20190719_211810.jpgPlease tell me these guys do stand behind their product!?!?
* 20190719_211810.jpg (2631.5 kB . 1960x4032 - viewed 162 times)

20190719_210338.jpgPlease tell me these guys do stand behind their product!?!?
* 20190719_210338.jpg (1834.04 kB . 4032x1960 - viewed 169 times)

20190719_210320.jpgPlease tell me these guys do stand behind their product!?!?
* 20190719_210320.jpg (1967.18 kB . 4032x1960 - viewed 156 times)

Jeep

Brandontxh

  • Sidewinder
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  • Posts: 79
  • I was once a libtard living in San Francisco
Re: Please tell me these guys do stand behind their product!?!?
« Reply #1 on: August 05, 2019, 04:59:27 AM »
Did you take it in for repair? It’s 8 weeks and counting at least for repairs :main_good:
I was once a libtard living in San Francisco

 

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