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Author Topic: Diamondback customer service  (Read 2606 times)

mamaxwell

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  • Posts: 23
Diamondback customer service
« on: April 05, 2019, 11:45:43 AM »
Has anyone had experience with CS? I had a question about removing the front sight I sent to them two weeks ago and have not had any type of responses just wondering if this is the norm. :main_undecided_ncc:
Max
USCG Ret
Small Arms Instructor

mr380acp

  • Western Diamondback
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  • Posts: 744
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Re: Diamondback customer service
« Reply #1 on: April 05, 2019, 06:24:25 PM »
Doesn’t sound like them. I have found the customer service to be very good

gene814

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Re: Diamondback customer service
« Reply #2 on: April 22, 2019, 02:44:58 PM »
Sent my DB380 to DB for service. FTE and FTF quite a bit.  They said 4-6 week turnaround.  During the 6th week I received an email that it’s on its way back to me.  They completely rebuilt the gun. Only original part is the frame with the serial number.  Now I have a Gen 3 version of the gun as opposed to a Gen 2.  I hope to target shoot it later this week.  Great service.


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mamaxwell

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Re: Diamondback customer service
« Reply #3 on: April 25, 2019, 10:33:12 PM »
After several emails and 4 weeks I received a new set of sights. Thanks DB

gene814

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Re: Diamondback customer service
« Reply #4 on: April 27, 2019, 12:43:46 PM »
I went to the range today and put two boxes through my new gun. It  worked flawlessly I am very happy.
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